Order Processing Time
We aim to process your order within 1 business day. Orders received before 11am on a business day will be dispatched on the same day.
Estimated delivery time varies depending on the destination address. In addition to the order processing time, the following is an estimate to different destinations-
|Victoria(Melbourne)||2 - 3 Business Days|
|Victoria(Geelong, VIC Near Country, Ballarat, VIC Far Country)||4 - 8 Business Days|
|New South Wales(Sydney)||4 - 8 Business Days|
|New South Wales(Gosford, NSW Country North, Newcastle, Tweed Heads, Wollongong, NSW Country South)||7 - 14 Business Days|
|Queensland(Brisbane)||5 - 10 Business Days|
|Queensland(QLD Near Country, Gold Coast, Coolangatta, Ipswich, QLD Mid Country, Sunshine Coast, QLD Far Country)||7 - 14 Business Days|
|Australian Capital Territory||4 - 8 Business Days|
|Western Australia, Tasmania, Northern Territory, South Australia(SA Country)||7 - 14 Business Days|
|South Australia(Adelaide)||4 - 8 Business Days|
Shipment confirmation & Order tracking
.Please note it can take up to 24 hours for the tracking details to update, once it has left our warehouse.
If you believe your order has been delayed or you have not received your tracking details within 48hours, please contact our support team via our Online Web Form so we can lodge an inquiry for you.
All shipments include free delivery to Australian mainland and Tasmania. Some remote islands may incur an additional delivery charge.
Shipment to P.O. boxes
Our delivery couriers do not ship to PO Boxes.
Orders are able to be picked up from our warehouse with prior notice given. Please call us or send us a message via our Online Web Form
Pickup address:Hi5 E-bikes